Ella Shor

Inter-Personal Communication

Communication coaching for listening, feedback, boundaries, difficult conversations and clarity under pressure.

Listen for meaning and stakes

Good listening is more than waiting to speak. It involves noticing what the other person is protecting, requesting or fearing while still checking the facts. This reduces avoidable conflict caused by assumption.

Separate observation from interpretation

“You interrupted twice” is different from “You do not respect me.” The first can be checked; the second is an interpretation. Clear conversations become easier when people know which is which.

Make requests operational

Vague requests such as “communicate better” are difficult to act on. A useful request names the behavior, timing and context: for example, “Send the decision and owner within thirty minutes of the meeting.”

Stay present when emotion rises

Difficult conversations often fail because attention shifts from the issue to self-protection. A short pause, slower pace and one clarifying question can keep the conversation on the task without denying the emotion.

Coaching boundary: Performance coaching is educational and developmental. It does not diagnose or treat mental-health conditions.

Let’s talk

Inter-Personal Communication coaching photograph